University and Higher
Education Administration Course,
Leading to Postgraduate Diploma in
University and Higher Education Administration, Triple-Credit, 90 Credit-Hours, Accumulating to A
Postgraduate Certificate, with 90 additional
Credit-Hours, or a Postgraduate Diploma,
with - 270 Additional Credit-Hours.
Click To Download PDF Brochure of This
Course
Contents include
Relating to Students, Liaising with
Admissions Tutors, General Confidentiality
on Students’ Records, Compliance with Data
Protection Requirement for Student Record,
Supervising Examination Paper Preparation,
Student Records Administration,
Assigning Student Email Accounts, Monitoring
Student Attendance, Addressing Student
Telephone Queries, Amending Student Records,
Dealing with Queries From Student Sponsors,
Generating Student Reports, Handling Staff
Queries, Managing Student Assignments,
Managing Student Projects, Maintaining
Student Record System (SRS, SITS),
Updating Student Record System (SRS,
SITS), Keeping Record of External
Examiners, Communicating with External
Examiners, Managing Modular or Subject
Examination Boards, Managing Programme or
Course Examination Boards, Minuting
Examination Boards, Hosting External
Examiners’ Visits, Arranging External
Examiners’ Fees, Monitoring of Payment of
External Examiners’ Fees.
For Whom
This Course is Designed
This Course is Designed For:
Assistant Provosts;
Associate Professors;
Course Leaders;
Higher Education Administration Lecturers;
Higher Education
Administration Team Leaders;
Higher Education
Administrative Line
Supervisors;
Higher Education Administrative Middle Managers;
Higher Education Administrative Team Leaders;
Higher Education Executive Managers;
Higher Education
General Managers;
Higher Education Office Managers;
Higher Education
Organisational Improvement Specialists;
Higher Education Senior Administrators;
Programme Leaders;
Public Sector Individuals with a genuine interest in Issues
associated with University and Higher Education
Administration;
Senior University Administrators;
University Administration Lecturers;
University
Administrative Line Supervisors;
University Administrative Middle Managers;
University Administrative Team Leaders;
University Administrators;
University Executive
Directors;
University General Managers;
University Office Managers;
University
Organisational Development Specialists;
University Professors;
University Provosts;
All others who are desirous of enhancing their
knowledge and expertise in University and Higher
Education Administration.
Classroom-Based Duration
and Cost:
Classroom-Based Duration:
15 Days
Classroom-Based Cost:
£15,000.00 Per Delegate
Online (Video-Enhanced)
Duration and Cost
Online Duration:
30 Days – 3 Hours Per Day
Online Cost:
£10,050.00 Per Delegate
Daily Schedule: 9:30 to 4:30 pm.
Delivery Locations:
Central London, UK;
Dubai, UAE;
Kuala Lumpur,
Malaysia;
Amsterdam, The
Netherlands;
Brussels, Belgium;
Paris, France; and
Durban, South Africa;
Other International
Locations, on request.
Course #027
Course Objectives
By the conclusion of the specified learning and development
activities, delegates will be able to:
Address key issues in The Management of Quality.
Address queries from Student Sponsors;
Address Student Telephone Queries;
Administer University and Higher Education Grading System;
Adopt appropriate
strategies for dealing with interruptions;
Adopt different approaches in delegating;
Adopt effective
delegation techniques;
Amending Student Records;
Analyse how delegation contributes towards effective time
management;
Analyse the concept of leasing in relation to
delegating;
Apply the ‘equity’
theory to work situation from a ‘differentiation
perspective’, rather than an ‘equality
perspective’;
Apply the Pareto Principle (80/20 rule) to time
management issues;
Appoint Chief Examiners;
Appoint Recruitment Agents;
Appreciate the
importance of time management;
Arrange External Examiners’ Fees;
Arrange Meetings of Internal Examination Boards;
Arrange Script Markings;
Arrange Student Resits;
Arrange Viva Voce (Examinations);
Ascertain how to work
with disorganised colleagues;
Ascertain the concept of delegation;
Ascertain the importance of delegating tasks;
Ascertain the possible causes and effects of meeting
mismanagement; and
Ascertain the relationship between an
incumbent’s experience and role enactment;
Ascertain their
respective goals/objectives;
Assess Applicants’ References;
Assign appropriate Induction Roles to Administrative Staff;
Assign Dissertation Supervisors;
Assign Thesis Supervisors;
Assigning Student Email Accounts;
Classify Examination Result;
Compliance with Data Protection Requirement for Student Record;
Comply with Data Protection Requirement for Student Academic
Record;
Conduct student Interviews;
Coordinate Dissertation Marking;
Create an effective
agenda that will keep meetings on track;
Create Student Academic Records;
Deal with Exemptions;
Deal with Extenuating Circumstances;
Decide which items can be delegated;
Define objectives, generally;
Define planning;
Demonstrate a heightened understanding of how best to support
delegatees in their task performance;
Demonstrate an
understanding of the concept of multitasking;
Demonstrate an
understanding of the difference between
important and urgent activities/works;
Demonstrate an
understanding of the underlying principles of
“time” in an organisational wide context;
Demonstrate their ability to maintaining Student Record System
(SRS; SITS);
Demonstrate their ability to manage student records, effectively;
Demonstrate their understanding of how effective delegation is
performed;
Demonstrate their
understanding of the step-by-step process in
making effective schedule;
Design and Assign Induction Roles to Academic Staff;
Determine how efficient time management
increases work effectiveness and productivity;
Determine how goal
setting can lead to effective time management;
Determine how to provide support even when the task is
overwhelming for the delegatee;
Determine the benefits of delegating, thereby encouraging them to
perform delegation whenever necessary;
Determine the most important issues that a Student Induction
Programme should address;
Determine the requisites for delegation to avoid any problem
during the process;
Determine when delegation is not advisable;
Develop a personal
approach in using their time in the most
productive way;
Develop and maintain
a good time management habit;
Develop their own individualised plan of action.to
maximise their use of time;
Develop their personal “To-Do List;”
Develop their
personal ABC123 prioritised planning;
Develop useful techniques for setting and
achieving goals;
Develop ways to maximise their personal
effectiveness;
Devise an organized and systematic schedule and
handle it properly;
Devise the most appropriate methods of ensuring that a high
degree of confidentiality is maintained, with
respect to Students’ Records;
Devise their personal
planner;
Devise ways to
avoiding time crunches;
Direct the management of Undergraduate Examinations;
Discuss how most
managers apportioned their time;
Discuss how to manage
their workloads more effectively;
Discuss POSEC Method
in relation to time management;
Discuss the importance of delegation in
increasing productivity and workflow;
Distinguish the underlying concepts of delegating, empowerment
and decentralization;
Effectively communicate with External Examiners;
Elucidate the concerns of managers in delegating;
Employ some tools for effective delegating.
Ensure the security of Examination Scripts;
Enumerate the
benefits of effective time management;
Enumerate the
different time management tips for managers;
Enumerate the factors influencing effective delegation;
Enumerate the factors influencing effective delegation;
Establish the relationship between delegation and external
candidature;
Establish the right environment for successful delegation;
Evaluate the performance of the person with whom the job was
delegated and the result of the completed
assignment;
Exhibit their knowledge of the situations when delegating is
effectively executed;
Explain at least 3 reasons for delegating;
Explain the concept
of Eisenhower method;
Express familiarity with the concepts of responsibility,
authority and accountability as they relate to
delegation;
Facilitate Meetings of External Examination Boards;
Factor Extenuating Circumstances in Student Grades;
Gain a balance between professional goals and
personal time;
Generate Student Reports;
Handle Staff Queries, pertaining to students;
Host External
Examiners’ Visits;
Identify the concerns of managers in delegating;
Identify the difference between delegating
authority and task;
Identify the different meeting menaces and learn
how to deal with them;
Identify the tasks which can be delegated;
Identify their
professional goals and personal time;
Identify time bandits and devise strategies for
dealing with them;
Identify time wasters and adopt strategies for eliminating them;
Illustrate how to utilize their gap times;
Illustrate their knowledge of how to determine
the skills required for the delegated task;
Implement techniques for minimising disruptions;
Indicate how to address problems in delegation;
Indicate how to effectively delegate task;
Indicate how to maintain their responsibility;
Influence the ‘Snowballing Effect’ in Student
Recruitment;
Keep
Record of External Examiners;
Liaise with Admission Tutors, to maintain data
integrity;
Liaise with Course Tutors;
Make
a major contribution to the establishment of an
effective Examination Policy;
Make
Academic Record Entries on Student Academic
Files;
Make
Amendments Dictated by External Examinations;
Manage In-person Student Registration
Manage Modular or Subject Examination Boards;
Manage Online Student Registration;
Manage Programme or Course Examination Boards;
Manage Student Assignments;
Manage Student Projects;
Meet tight deadlines with time to spare;
Monitor progress and provide feedback about the
delegated assignment;
Monitor the Payment of External Examiners’ Fees;
Monitoring Student Attendance;
Observe General Confidentiality on Students’
Academic Record;
Organise and Manage Student Induction;
Organise Student Recruitment Road Shows
Play
a leading role in the management of Postgraduate
Examinations;
Prepare Academic Transcripts;
Prioritise ‘urgent’ and ‘important’ activities;
Quality Assure Electronic Marking System;
Realise the importance of agenda;
Realise the importance of goals;
Recognise the variety of causes of procrastination and apply
relevant techniques to overcome them;
Recruit Student Recruitment Agents;
Reduce time spent in meetings yet contribute
more effectively;
Release Student Examination Result in an
appropriate and confidential manner;
Request Applicants’ References;
Resolve Agents’ Remuneration;
Review Examination Papers;
Sample Electronic Marking Results;
Schedule Examination Invigilators;
Schedule Postgraduate Examinations;
Schedule Undergraduate Examinations;
Select Examination Invigilators;
Select Student Recruitment Agents;
Select Thesis Examination Panels;
Set
parameters in delegating a task;
Set realistic goals through SMART method;
Set
up a discussion when about task delegation;
Solve problems through the trading game scenario;
Specify and explain the four D’s in time management;
Specify the effects of poor time management;
Specify the steps for running productive and
effective meeting;
Stage National and International Road Shows;
Suggest how authority might be delegated
effectively;
Suggest how to handle interruptions constructively;
Suggest the difference between being “busy” and
“productive;”
Suggest the strategies for handling descent from
delegation;
Supervise Examination Paper Preparation;
Take
accurate Minutes at Examination Boards;
Take
Actions Relating to Decisions of Examination
Boards;
Take
appropriate measures to secure Examination
Papers;
Teach delegation skills to team leaders;
Update Student Record System (SRS; SITS),
without negatively affecting data integrity;
Use effective delegation techniques at the
workplace;
Use
some techniques in improving delegating skills;
Utilise Events’ Marketing to promote their
Universities and Higher Education Institutions;
Utilise Social Media in Student Recruitment;
Verify Applicants’ Qualifications.
University and Higher
Education Administration Course,
Leading to Postgraduate Diploma in
University and Higher Education Administration (Triple-Credit),
and 90 Credit-Hours, Accumulating to A
Postgraduate Certificate, with 90 additional
Credit-Hours, or a Postgraduate Diploma, with -
270 Additional Credit-Hours.
Click To Download PDF Brochure of This Course
Course Contents, Concepts, and Issues
Part 1 -
Student Records Administration
Managing Student Records;
Assigning Student Email Accounts;
Monitoring Student Attendance;
Addressing Student Telephone Queries;
Amending Student Records;
Dealing with Queries From Student Sponsors;
Generating Student Reports;
Handling Staff Queries, Relating to Students;
Liaising with Admission Tutors;
Observing General Confidentiality on Students’
Records;
Compliance with Data Protection Requirement for
Student Record;
Maintaining Student Record System (SRS; SITS);
Updating Student Record System (SRS; SITS);
Part
2 – Scheduling and Managing Examinations
Establishing Examination Policy;
Managing Undergraduate Examinations;
Managing Postgraduate Examinations;
Scheduling Undergraduate Examinations;
Supervising Examination Paper Preparation;
Assigning Dissertation Supervisors;
Assigning Thesis Supervisors;
Selecting Examination Invigilators;
Managing Student Assignments;
Managing Student Projects;
Arranging Student Resits;
Appointing Chief Examiners;
Scheduling Examination Invigilators;
Security of Examination Scripts;
Security of Examination Papers;
Reviewing Examination Papers;
Scheduling Postgraduate Examinations;
Arranging Viva Voce (Examinations);
Coordinating Dissertation Marking;
Selecting Thesis Examination Panels;
Arranging Script Markings;
Part
3 – Student Academic Record Administration (1)
Creating Student Academic Record;
Making Academic Record Entries on Student
Academic Files;
Liaising with Course Tutors;
Taking Actions Relating to Decisions of
Examination Boards;
Making Amendments Dictated by External
Examinations;
Keeping Record of External Examiners;
Communicating with External Examiners;
Managing Modular or Subject Examination Boards;
Managing Programme or Course Examination Boards;
Minuting Examination Boards;
Hosting External Examiners’ Visits;
Arranging External Examiners’ Fees;
Monitoring of Payment of External Examiners’
Fees.
Part 4 – Student Academic Record Administration (2)
Arranging Meetings of Internal Examination Boards;
Facilitating Meetings of External Examination Boards;
Releasing Student Examination Results;
Observing General Confidentiality on Students’ Academic Record;
Compliance with Data Protection Requirement for Student Academic
Record;
Preparing Academic Transcript;
Dealing with Exemptions;
Dealing with Extenuating Circumstances;
Factoring Extenuating Circumstances in Student Grades;
Administering University and Higher Education Grading System;
Preparing Student Marks For Internal and External Examination
Boards;
Examination Result Classification;
Sampling Electronic Marking Results;
Quality Assuring Electronic Marking System;
Part 5 - Student Recruitment and Admission
Recruiting Recruitment Agents;
Selecting Recruitment Agents;
Appointing Recruitment Agents;
Organising Road Shows
Staging Road Shows;
Agents’ Remuneration;
Event’s Marketing;
Utilising Social Media in Student Recruitment;
Snowballing’ in Student Recruitment;
Conducting student Interviews;
Verifying Applicants’ Qualifications;
Requesting Applicants’ References;
Assessing Applicants’ References.
Part 6 - Student Registration and Induction
Managing In-person Student Registration
Managing Online Student Registration;
Organising and Managing Student Induction;
Important Induction Elements;
Designing and Assigning Induction Roles to Academic Staff;
Assigning Induction Roles to Administrative Staff;
Making Induction an Enjoyable Activity;
Contextualising Induction;
Involving Current Students in the Induction Process;
Creating Module-Taster Sessions in Induction;
Creating a Homey Atmosphere at Induction Sessions;
Pertinent Issues For Inclusion in Induction;
Venue Suitability for Induction;
Technology-Mediated Induction.
Part 7 – Delegation For University and Higher Education
Administrators
A Working Definition of Delegation;
The Concept of ‘Leasing’;
Why Delegate?;
How Managers Benefit from Delegating;
How Subordinates Benefits from Being the Recipient of a Delegated
Task;
Managerial Concerns about Delegating;
Delegating Authority for Effective Task Performance;
Delegating Responsibility with Delegated Task;
Factors Influencing Effective Delegation;
Delectation in a Time Management Context.
Part 8 – Supporting Delegatees For Effective Administration
Authority: Facet #2;
Delegatee Autonomy VS Managerial Control;
Releasing Control, without Relinquishing Responsibility;
The Emergent New Dimension of ‘Supervision’;
Scheduled ‘Supervision’;
Unscheduled ‘Supervision’;
Delegation Resourcing Requirements;
Conflict Resolution Mechanism.
Part 9 – Monitoring and Enhancing Delegatees’ Performance
Establishing performance Standards;
Monitoring Progress and Providing General Feedback about the
Delegated Assignment;
Addressing Target Progress;
Addressing Predetermined Problems in Delegated Task;
Evaluating Delegatee’s Role Performance.
Maintaining Authority Facet #1;
Determining Delegatee’s Training Needs:
Specified Performance Measurement;
Self-Appraisal;
Positive Application of 360 Degree Feedback.
Deciding on Training Programme;
Re-entry and Transfer;
Measuring Training Effectiveness.
Part 10 – Time Management For University and Higher Education
Administrators
Time Management
Defined;
Time in an
Organisational Wide Context: Acting in Time;
The Cost of Time;
Time Management
Tools;
Maximising Personal
Effectiveness;
Busy vs. Productive;
Time Wasters/Time
Robbers/Time Stealers/Time Bandits;
Managing Time
Wasters/Time Robbers/Time Stealers/Time Bandits;
Combating
Procrastination;
Diffusing the Impact
of Others:
Handling
Interruptions Constructively;
Asserting Yourself
Politely and Calmly;
Conquering
Overcommitment ( Learn to say, “No”).
Part 11 –
Contextualising Time Management for University
and Higher Education Administrators
The Four D’s of Time
Management:
Do;
Delegate:
Tasks Which Should Be
Delegated;
Effective Delegation
Techniques;
How to Delegate.
Dump;
Defer.
Managing Multiple
Task and Deadlines;
Combating Work
Related Stress;
Balancing Personal
and Professional Life;
Avoiding Time
Crunches;
Handling Unexpected
Job Emergencies;
Human Multitasking;
Benefits of Effective
Time Management;
Effects of Poor Time
Management;
Time Management
Theories:
Maslow’s Hierarchy of
Needs;
The Pickle Jar
Theory;
Pareto Principle or
80/20 Rule;
Eisenhower Method;
POSEC Method.
Part 12 – Goalsetting and Organising For University and Higher
Education Administrators
Setting Goals and
Objectives:
What You Want to
Achieve;
Importance of Goal;
Setting Realistic
Goals Through SMART Method;
Techniques for
Setting and Achieving Goals.
Planning:
Management and
Planning Tools;
Using a Planner;
Developing Action
Plan.
Getting Organised:
Organising Your Workspace, Files and Folders;
E-mail, Task and Calendar Managing;
Information Flow and
Retrieval Process;
Information Overload;
Schedule Management:
Scheduling to Create
Work/Life Balance;
Creating Dynamic
“To-Do List”;
Reducing Mental
Clutter.
The Batching Technique;
Utilise Time Gaps;
Effective Follow-up System;
Developing Time
Management Habit.
Part 13 – Scheduling
and Prioritising For University and Higher
Education Administrators
Scheduling:
Effective Scheduling;
Steps in Scheduling.
Prioritising:
The Prioritisation Grid;
Important vs. Urgent;
Time Management
Matrix (Covey’s Four Quadrant Matrix);
To-Do List;
ABC123 Prioritised
Planning;
Decision Matrix.
Time Management and
Manager:
How Most Managers
Apportioned Their Time;
Time Management Tips
for Managers;
Effective Resource
Management;
Workload Analysis;
Managing Workload;
Managing Disorganised
Staffs.
Part 14 – Effective
Meeting Management For University and Higher
Education Administrators
Meeting Management:
Creating an Effective
Agenda;
Importance of Agenda;
Steps For Productive
and Effective Meeting;
Groupthink;
Teamthink;
Reducing Time Spent
on Meeting;
Meeting Menaces:
The Waffler;
The Turf Warrior;
The Assassin;
The Dominator;
The Interrupter.
Meeting
Mismanagement.
Trading Game
Scenario.
University and Higher
Education Administration Course,
Leading to Postgraduate Diploma in
University and Higher Education Administration (Triple-Credit),
and 90 Credit-Hours, Accumulating to A
Postgraduate Certificate, with 90 additional
Credit-Hours, or a Postgraduate Diploma,
with - 270 Additional Credit-Hours.
Click To Download PDF Brochure of This
Course